FAQs
WHAT HAPPENS IF THERE IS A MISTAKE ON MY ORDER?
If your item has any mistakes please check your order confirmation as I follow the spellings and details of your description. (If I have a concern I will usually message to confirm) but if this is a fault of your own I am not liable to send a replacement nor a refund, I will usually offer a discount for you to re order the correct product.
If the spelling or item is not correct in some way and this is a fault of my own (im only human) i will offer you a replacement or a refund (please note the refund will depend on the severity of the item).
Please note this is only accountable for up to 7 days after the item is dispatched and I will require photo proof.
DAMAGED PRODUCTS
All products / orders are in excellent condition when leaving me, if unfortunately items get damaged in transit I can send out replacements digitally and on severe occasions through the post. However if this is a fault of the delivery provider I will ask you to contact their services to start a complaint.
Please note this is only accountable for up to 7 days after the item is dispatched and I will require photo proof.
CAN I CANCEL MY ORDER?
Please note: I do not accept cancellation or refund requests unless under extreme circumstances. In the instance of extreme circumstances you will be charged a cancellation fee.
THERE IS A 7-10 WORKING DAY TURN AROUND TIME. If you want to cancel your order because you didn't read my turn around period, your order will likely NOT be cancelled, due to my turn around time being clear. It is important to read this before ordering.
WHAT HAPPENS IF I DONT LIKE MY PRINT?
Hopefully this never happens, however if it does and you don't like your print with me using the details you provided, if the changes are small I can make these and send the file over digitally. I do ask for as many details as possible to get this right every time!
If you have ordered digitally and want to make a small change (hair colour/body type) I can do this for you and send it over again.
IF YOU ORDER A PRODUCT FROM A COUNTRY OUTSIDE OF THE UK THAT STATES "CANNOT BE SHIPPED OUTSIDE OF THE UK"
As the product states clearly that it cannot be purchased outside of the UK I cannot offer a refund, I can however offer an alternative product to send digitally to you for the same/similar price.